In case you haven’t heard, Free People recently opened a store location in Toronto, Canada. But our love for our Canadian shoppers doesn’t stop there. All Free People fans shopping our webstore from Canada now have a brand new shipping option designed to make it easier and more convenient for you to shop the styles you love. We’re thrilled to offer Prepaid Duty Fees to our Canadian shoppers, allowing you to see the total cost of your purchase, including duty, at checkout! No more mystery fees when you pick up packages at the post office! Prepaid Duty Fees are paid at checkout and then your package is off to its destination. You won’t pay any additional fees at delivery. And don’t worry, if you need to return an item all duty fees will be refunded. We’re so happy to offer this new feature to our Canadian customers. Now there’s even more freedom to shop!
I really just wish I could work at this store. But I more so wish that you guys would just open up a store in Salt Lake City, Utah. I know Free People sells at Nordstrom and a select few others. But I need a WHOLE store. :)
Free shipping makes your website a lot lovelier really. The thing I loved most about your service is refund of duty fee when customer wants to return an item. Hope this will bring a lot of loyal customers to your website.
Here’s a workaround I use, if you are fed up of being shut out of auctions because the eBay seller does not ship to your country. The same goes for online retailers who refuse to ship to your destination.
When you sign up with BPM, you get local shipping addresses in 6 countries.
Drop points include: USA, UK, Germany, France, Belgium and Luxembourg. You then use these for buying from whom you want, regardless of where the seller ships or not.
You then have all your purchases combined into one, even from the different countries, and use the parcel mail forwarding service to have everything sent home in only one shipment, wherever you are in the world!
Membership for renting these addresses and using the service is only 5€ per month.
You can check it out onshopping and shipping
I ordered online and was charged $84 for the delivery from Canada Post.
Bernadette, we’re sorry to learn of your recent experience. Customer Service should be reaching out to you shortly to discuss the shipment and subsequent fees. Thanks for your patience!
Thank you I appreciate your response.
Bernadette